Evanston’s Water Production Bureau Earns Gold-Level Water Ambassador Award

The City is proud to announce that Evanston’s Water Production Bureau has been awarded the Water Ambassador Award at the Gold level by the Illinois Section American Water Works Association (ISAWWA). 

This award recognizes water utilities that demonstrate excellence in public outreach, education, and communication to enhance public understanding and trust in the water industry. The City achieved the Gold level, the program’s highest tier. It reflects the department’s strong commitment to transparent, consistent, and engaging communication with the community. 

“I am proud of the work our Water Production Bureau staff does every day. We are fortunate to have employees who are deeply committed and truly invested in their roles", said Water Production Bureau Chief Darrell King. “This award reflects the team’s dedication to keeping the public informed and advancing meaningful education about our water system and operations”, he added.

Standards for receiving the award

To qualify for the Water Ambassador Award, participating entities must meet four key standards established by the Illinois Section of the American Water Works Association. These standards are designed to promote strong communication, education, and engagement within the water industry and the communities it serves. 

The four standards include:

• Elected Official Education: Providing resources and information to ensure local leaders are informed about water system operations, needs, and priorities.
• Consumer Education: Value of Water: Highlighting the importance, cost, and long-term value of safe and reliable water services. 
• Consumer education: Industry Understanding: Increasing public awareness of how water systems function and the professionals who maintain them. 
• Industry-Related Events and Celebrations: Participating in and promoting events that recognize and celebrate the water industry and its contributions. 

About ISAWWA

ISAWWA is a nonprofit organization dedicated to advancing safe and sustainable water practices across Illinois. Together, they work to promote this mission throughout the state. The organization provides its members with valuable resources, including education and training opportunities, access to a broad network of water professionals, as well as conferences, events, and more.