Water, Sewer, & Sanitation Service

Water, Sewer, and Sanitation Billing Schedule

Bills are mailed and/or emailed during the first week of the billing month and are due
early the first week of the following month.

Login or Register for eBilling

Water and Sewer Service Charges

Water and Sewer Rates page

Sanitation Service Charge Fee:

For more information on Sanitation Services, Fees and Rates please click here. 

Unlimited yard waste collection

$37.63 a year / per cart

Call 311

 3-1-1, 847-448-4311, or 711 (for Telecommunications Relay Service for persons with hearing or speech disabilities) 

Customer Service Information

• ebilling\Additional information page 2 of water bill 2024
• Email: water@cityofevanston.org
• eBilling FAQ
• Payment of Water Bill by Phone: 844-789-1449 
• Update Billing, Moving or Questions: 311 or 847-448-4311
• Water Emergency (After Hours, weekends & holidays): 847-475-6880
• Sanitation Service/Special Pickup: 311
• Questions Regarding Payments: 311
• Request a reprint of your latest water bill
• Ask a question about high water usage on your bill
• Ask a question about incorrect billing amount
• Request a change in name or address listed on the water billing account
• Request a new account be set up.
• Check your water usage WaterSmart customer portal water usage  

Past Due Charges & Shut-Off Procedures

A 10 percent Penalty will be applied to water, sewer and recycling charges when payment has not been received by 5 p.m. on the due date. Service will be discontinued if the bill remains unpaid for more than 30 days after the due date shown on the statement. Service will not be resumed until all arrears plus an additional charge of $25 have been paid. A $75 charge applies if water is turned on after hours. The City assumes no responsibility for what may happen on the premises as a result of the water being turned off.

High Water Bill

In most instances, higher than normal water usage is caused by undetected leaks in the flush tank of the toilets, as these are not visible to the homeowner. We suggest you check your flush tanks periodically. File a service request: "Why is my water bill so high?"

More tips on water conservation.

To Pay Bill By Mail

Please use the envelope enclosed in your bill or direct your remittance to our Water Billing Lock Box address:
Please allow 7 working days for mail delivery

City of Evanston
PO Box 4007
Carol Stream, IL 60197- 4007

The Lock Box is for the payment of Water, Sewer, & Sanitation Service bills only.

To Pay Bill in Person

In person payments can be made at the Morton Civic Center, located at 2100 Ridge Avenue, Evanston, IL 60201.

Monday-Friday from 9 a.m. to 4 p.m.

You may also use the 24 hour Depository Box located on the west side of the Civic Center, accessible from the parking lot. Payments made at the Depository Box after 10:30 am will be credited on the next business day.