Water, Sewer, & Sanitation Service
Water, Sewer, and Sanitation Billing Schedule
|Usage/Service Period||Bills Distributed||Payment Due|
|November - December||January||February|
|January - February||March||April|
|March - April||May||June|
|May - June||July||August|
|July - August||September||October|
|September - October||November||December|
Bills are mailed and/or emailed during the first week of the billing month and are due
early the first week of the following month.
Water and Sewer Service Charges
Click here for a link to the Water and Sewer Rates page.
Sanitation Service Charge Fee:
$17.95 per month per housing unit (95 gal cart) effective 1/1/14
$7.95 per month per housing unit (65 gal cart)
$7.95 per month per housing unit (each additional cart)
More info on refuse collection ››
Unlimited yard waste collection
$25.00 a year / per cart
Learn more out yard waste collectio ››
Customer Service Information
- Additional information page 2 of water bill April 2015
- Email: firstname.lastname@example.org
- eBilling FAQ
- Quick Guide to Updating Payment Methods.pdf
- Payment of Water Bill by Phone: 888-990-4215
- Update Billing, Moving or Questions: 311 or 847.448.4311
- Water Emergency (After Hours, weekends & holidays): 847.475.6880
- Sanitation Service/Special Pickup: 311
- Questions Regarding Payments: 311
- Request a reprint of your latest water bill
- Ask a question about high water usage on your bill
- Ask a question about incorrect billing amount
- Request a change in name or address listed on the water billing account
Request a new account be set up.
Past Due Charges & Shut-Off Procedures
A 10% Penalty will be applied to water, sewer and recycling charges when payment has not been received by 5:00 p.m. on the due date. Service will be discontinued if the bill remains unpaid for more than 30 days after the due date shown on the statement. Service will not be resumed until all arrears plus an additional charge of $25.00 have been paid. A $75.00 charge applies if water is turned on after hours. The City assumes no responsibility for what may happen on the premises as a result of the water being turned off.
High Water Bill
In most instances, higher than normal water usage is caused by undetected leaks in the flush tank of the toilets, as these are not visible to the homeowner. We suggest you check your flush tanks periodically. File a service request: "Why is my water bill so high?"
To Pay Bill By Mail
Please use the envelope enclosed in your bill or direct your remittance to our Water Billing Lock Box address:
Please allow 7 working days for mail delivery
City of Evanston
PO Box 4007
Carol Stream, IL 60197- 4007
The Lock Box is for the payment of Water, Sewer, & Sanitation Service bills only.
To Pay Bill in Person
Please come to the Civic Center located at:
2100 Ridge Avenue
Evanston, IL 60201
Payments are accepted at the City Collector's Office located on the 1st floor or you may also use the 24 hour Depository Box located on the west side of the building. Payments made at the Depository Box after 10:30 am will be credited on the next business day.