Water eBilling

Water eBilling

Water, Sewer, & Sanitation Service

Water, Sewer, and Sanitation Billing Schedule

Usage/Service Period Bills Distributed Payment Due
November - December January February
January - February March April
March - April May June
May - June July August
July - August September October
September - October November December

Bills are mailed and/or emailed during the first week of the billing month and are due
early the first week of the following month.


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Water and Sewer Service Charges

Click here for a link to the Water and Sewer Rates page.
 

Sanitation Service Charge Fee:

$17.95 per month per housing unit (95 gal cart) effective 1/1/14
$7.95 per month per housing unit (65 gal cart)
$7.95 per month per housing unit (each additional cart)
More info on refuse collection ››

Unlimited yard waste collection

$25.00 a year / per cart
Learn more out yard waste collectio ››
 

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Water Service Inquiries.jpg

Request a final bill when moving out or selling a property

Inquire about high water charge

Report incorrect billing amount

Request a change in the name or address listed on a water billing account

Request a new account

Report an issue or ask a question related to your water meter

Report a concern about water quality

Request a water bill reprint

Request water be turned on off

Report a water service disruption in a house, apartment or condo
 

Customer Service Information

Neptune IQ Water Usage Management Tool.pdf

 

Past Due Charges & Shut-Off Procedures

A 10% Penalty will be applied to water, sewer and recycling charges when payment has not been received by 5:00 p.m. on the due date. Service will be discontinued if the bill remains unpaid for more than 30 days after the due date shown on the statement. Service will not be resumed until all arrears plus an additional charge of $25.00 have been paid. A $75.00 charge applies if water is turned on after hours. The City assumes no responsibility for what may happen on the premises as a result of the water being turned off.
 

High Water Bill

In most instances, higher than normal water usage is caused by undetected leaks in the flush tank of the toilets, as these are not visible to the homeowner. We suggest you check your flush tanks periodically. File a service request: "Why is my water bill so high?"

More tips on water conservation
 

To Pay Bill By Mail

Please use the envelope enclosed in your bill or direct your remittance to our Water Billing Lock Box address:
Please allow 7 working days for mail delivery

City of Evanston
PO Box 4007
Carol Stream, IL 60197- 4007

The Lock Box is for the payment of Water, Sewer, & Sanitation Service bills only.
 

To Pay Bill in Person

Please come to the Civic Center located at:

2100 Ridge Avenue
Evanston, IL 60201

Payments are accepted at the City Collector's Office located on the 1st floor or you may also use the 24 hour Depository Box located on the west side of the building. Payments made at the Depository Box after 10:30 am will be credited on the next business day.

Financial Assistance

City Water/Sewer
Residents who receive an abnormally high water bill due to a leak or accidental excessive use can request a payment plan at the City Collector’s Office in the Morton Civic Center, 2100 Ridge Ave.

Water Bill Payment Plan Application Form.pdf

General Payment Plan
An agreement must be signed prior to water being shut off

Plan requirements:

  • Make a down payment of not less than 25% of the total utility charges (including past due and current charges).
  • The remaining balance of payments can be made over the period of a maximum of 6 months.
  • You must remain current with future utility bills and make payments on time.  Failure to do so will result in a default of this payment agreement.  Your water service may be terminated or your account may be referred to a collection agency or a lien placed on your property if you default.
  • You will receive no further follow up reminders from the City and can be terminated without further notice.

Extended payment plans:

  • Some accounts may be eligible for an expanded duration of up to 1 year should monthly payment plan amount be 2x’s greater than the six month calculated average. For example, if after calculating a 6 month payment schedule the monthly cost is $400, but the calculated 6 month average for this account is $200, we would allow this plan to be extended to up to 1 year.

Water Shut-Off Payment Plan:

To participate in this payment plan your water service must already have been terminated for non-payment:

Plan requirements:

  • Make a down payment of not less than 50% of the total utility charges (including past due and current charges).
  • The remaining balance of payments can be made over the period of a maximum of 6 months.
  • You must remain current with future utility bills and make payments on time.  Failure to do so will result in a default of this payment agreement.  Your water service may be terminated or your account may be referred to a collection agency if you default.
  • A $25 Administrative fee will be added to the total balance of the account.
  • If you are a tenant, your landlord will be notified of this plan.

Tenants / Non Owner Occupied – A signed copy of lease is required. Please note the payment plan cannot extend the past of timeframe of the lease.

Meeting the below criteria does not entitle a customer to a payment plan. The Assistant City Manager / CFO may approve or deny a payment plan at his or her discretion. Any deviation of the plans offered will need direct approval from the Assistance City Manager /CFO.

In order to qualify for a payment plan, a certification of any of the following programs or classifications must be provided (via email, fax, or in-person):

  1. Currently receiving benefits from the City of Evanston (General Assistance or been approved for emergency assistance funds)
  2. Government Issued Unemployment Compensation; or
  3. Low income home energy assistance program (LIHEAP); or
  4. Federal Public Housing/ Section 8; or
  5. Food Stamps; or
  6. Students (high school, college, trade or vocational) including students who have graduated within the last 180 days; or
  7. Seniors (65 and older); or
  8. Medicaid or Supplemental Security Income (SSI); or
  9. On active military duty, including reservists and national guard, or been discharged from the military in the last 180 days; or
  10. Death of a spouse
  11. Completion of the City’s Medical Alert Program (separate application required)
  12. Homeowners in foreclosure; or
  13. Participants in the Temporary Assistance for Needy Families (TANF) program administered by the U.S. Department of Health and Human Services. Program information available on-line www.hhs.gov; or
  14. Participants in the Special Supplemental Nutrition Program for Women, Infants, and Children (WIC) administered by the U.S. Department of Agriculture. Program information available on-line at www.usda.gov; or
  15. Persons who have claimed the Earned Income Tax Credit (EIC) on their state or federal income tax returns in the current year. Program information available on-line atwww.irs.gov; or
  16. Persons receiving worker’s compensation income benefits. Program information available on-line at www.iwcc.il.gov.