Water eBilling

Water eBilling

Water, Sewer, & Sanitation Service

Water, Sewer, and Sanitation Billing Schedule

Water Usage and Sanitation Services        Billing Month        Due Date Month

November and December                               January                 February
January & February                                            March                    April
March & April                                                       May                        June
May & June                                                         July                         August
July & August                                                     September            October
September & October                                      November             December
Bills are mailed and/or emailed during the first week of the billing month and
are due early the first week of the following month.

Water Rates:  Minimum charge every two months (effective 1/1/14) based upon water meter size as follows:

5/8" & 3/4" 1" 1 1/2" 2" 3" 4" 6" 8"
$7.78 $15.53 $29.07 $45.77 $80.61 $129.13 $227.72 $385.46

ebilling1.pngThe minimum service charge includes the first five hundred cubic (500 cubic ft) of water consumed. $1.98 per 100 cubic feet of usage over minimum.



Sewer Rate:  Minimum sewer charge every two months $19.70 includes first five hundred cubic feet (500 cu.ft.) of water usage.

$3.94 per 100 cubic feet of water usage

Tax exempt properties: $4.53 per 100 cubic feet in excess of 10,000 cu. Ft. of water consumed in a billing cycle.

Sanitation Service Charge Fee:

$17.95 per month per housing unit (95 gal cart) effective 1/1/14
$7.95 per month per housing unit (65 gal cart)
$7.95 per month per housing unit (each additional cart)
More info on refuse collection ››

Unlimited yard waste collection

$25.00 a year / per cart
Learn more out yard waste collectio ››


Water Service Inquiries.jpg

Request a final bill when moving out or selling a property

Inquire about high water charge

Report incorrect billing amount

Request a change in the name or address listed on a water billing account

Request a new account

Report an issue or ask a question related to your water meter

Report a concern about water quality

Request a water bill reprint

Request water be turned on off

Report a water service disruption in a house, apartment or condo

Customer Service Information

Past Due Charges & Shut-Off Procedures

A 10% Penalty will be applied to water, sewer and recycling charges when payment has not been received by 5:00 p.m. on the due date. Service will be discontinued if the bill remains unpaid for more than 30 days after the due date shown on the statement. Service will not be resumed until all arrears plus an additional charge of $25.00 have been paid. A $75.00 charge applies if water is turned on after hours. The City assumes no responsibility for what may happen on the premises as a result of the water being turned off.

High Water Bill

In most instances, higher than normal water usage is caused by undetected leaks in the flush tank of the toilets, as these are not visible to the homeowner. We suggest you check your flush tanks periodically. File a service request: "Why is my water bill so high?"

More tips on water conservation

To Pay Bill By Mail

Please use the envelope enclosed in your bill or direct your remittance to our Water Billing Lock Box address:
Please allow 7 working days for mail delivery

City of Evanston
PO Box 4007
Carol Stream, IL 60197- 4007

The Lock Box is for the payment of Water, Sewer, & Sanitation Service bills only.

To Pay Bill in Person

Please come to the Civic Center located at:

2100 Ridge Avenue
Evanston, IL 60201

Payments are accepted at the City Collector's Office located on the 1st floor or you may also use the 24 hour Depository Box located on the west side of the building. Payments made at the Depository Box after 10:30 am will be credited on the next business day.